Refund and Returns Policy
Overview
Our refund and returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed, we cannot process a refund or exchange.

Eligibility for Returns

To qualify for a return, your item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging.

Non-Returnable Items

We cannot accept returns for:

  • Used products.
  • Customized or made-to-order items.
  • Items not in their original condition or missing parts due to reasons unrelated to our error.
  • Hazardous materials or flammable liquids and gases.

To complete your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.

Refund Process

  1. Inspection: Once we receive your return, we will inspect the item.
  2. Notification: You will receive an email confirming whether your refund is approved or rejected.
  3. Processing: Approved refunds will be issued to your original payment method within 7–10 business days.

Late or Missing Refunds

If you have not received your refund:

  1. Re-check your bank account.
  2. Contact your credit card company, as processing times may vary.
  3. Reach out to your bank, as delays are sometimes common.

If you still haven’t received your refund, contact us at sales@diamondtoolusa.com.

Exchanges

We replace items only if they are defective or damaged. To request an exchange, contact us at sales@diamondtoolusa.com and send the item to:
Deerfield, FL 33069

Shipping Returns

To return your product, send it to:
, Deerfield, FL 33069

  • Return Shipping Costs: Customers are responsible for return shipping costs, which are non-refundable.
  • Trackable Shipping: For high-value items, consider using a trackable shipping service or purchasing shipping insurance.

Need Help?

If you have any questions about refunds or returns, please contact us at sales@diamondtoolusa.com.

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